How can we help?
Live support agents available in chat around the clock. Average response time — 4 minutes.
Frequently asked questions
What happens if a strategy starts losing money?
Every strategy has a hard drawdown limit. Upon reaching it, the algorithm reduces positions and notifies you. You can stop the strategy at any time — positions will close at market, and funds will remain in your account.
Can I intervene in the algorithm's operation?
Yes. You set limits, exclude individual assets, pause the strategy, or change the risk profile. The algorithm operates strictly within the parameters you define.
How quickly can funds be withdrawn?
Available funds are transferred via SEPA within 1 business day. If funds are in open positions, add closing time: typically minutes for liquid assets.
How are strategy returns verified?
Every trade is recorded on the public I-Trade Chain network. Metrics on the strategy card can be verified against on-chain data via the explorer or API.
Are my assets insured?
Cash and securities are protected under the European compensation scheme up to €20,000. Crypto assets are not covered by deposit insurance; 95% are held in cold wallets.
Support that delivers
Channels and timelines
In-app chat — around the clock, median response 4 minutes, first-line resolves 80% of queries without escalation. Email [email protected] — response within one business day. Complaints are handled formally within 15 business days with a written response.
Self-service
Most operations require no support: pausing a strategy, changing limits, withdrawing funds, and accessing tax reports are all available in personal account. The algorithm log explains every trade — in most cases the question "why did the algorithm do that" is answered by a single log entry.
Before you start, check the article on drawdowns — this is the most common source of anxiety for new users.