Customer Agreement

1. Parties and Subject Matter of the Agreement

This Customer Agreement (the "Agreement") is entered into between ITRADE ENTERPRISE LTD, a company registered in England and Wales (Company No. 09038312, registered office: 22 Kingsley Close, Birkenshaw, Bradford, West Yorkshire, United Kingdom, BD11 2NH), providing services under the I-Trade brand through the i-trade.io website (the "Platform"), and the individual who has opened an account (the "Client").

The Agreement governs the terms of access to algorithmic strategies, the receipt and execution of orders, and associated services. Services are provided in accordance with the applicable law of the jurisdictions in which the Platform operates.

Integral parts of the Agreement: Fee Schedule, Disclosures, Privacy Policy and Terms of Use.

2. Definitions

"Account" — the aggregate of the Client's funds and financial instruments held on record by the Platform.
"Strategy" — a catalogue-published set of algorithmic rules with fixed parameters: asset classes, position limits, maximum drawdown, trade frequency.
"Management Mandate" — the Client's mandate under which the Strategy executes trades on their behalf strictly within its defined parameters.
«High-water mark» (HWM) — the highest value of the Strategy portfolio at the close of a settlement day over the entire history of the connection.
"Business Day" — a day on which banks in England and Wales are open for the transaction of business, excluding Saturdays, Sundays, and bank holidays.

3. Account Opening: KYC/AML Checks

An Account may be opened by natural persons of full legal capacity who are aged over 18 and reside in jurisdictions where the Platform offers its services. The list of supported countries is available from support team.
An Account may be opened only upon successful completion of identity verification (KYC) and anti-money laundering checks (AML). Completion of these checks is a mandatory condition of service.
The Client undertakes to provide accurate information and to notify the Platform of any changes within 30 days. The Platform may request additional documentation, including confirmation of source of funds, and may carry out repeat checks throughout the term of the relationship.
A Client may hold one account only. Transfer of access to third parties, use of an account on behalf of third parties, and joint accounts are not permitted.
The Platform may refuse to open an Account and may suspend or terminate the provision of services where required by anti-money laundering legislation, sanctions regimes, or the outcome of checks — without giving reasons to the extent permitted or required by law.

4. Platform Services

Order reception and execution on trades in equities, ETF, bonds and crypto assets.
Access to Algorithmic Strategies — execution of Strategies under the Management Mandate.
Ancillary services — staking, non-custodial wallet, analytics and reporting.

The Platform does not provide individual investment recommendations. The appropriateness test determines only eligibility for product categories and does not constitute advice. Certain services may not be available in some jurisdictions.

5. Management Mandate and Client Control

By activating a Strategy, the Client grants the Platform a limited mandate to execute trades strictly within the parameters of the Strategy and the amount allocated by the Client.
Algorithm is not entitled to: to withdraw funds from the Account, alter Strategy parameters, exceed the drawdown limit, or use Client assets for the benefit of the Platform.
The Client may at any time pause or deactivate a Strategy, and may alter the amount allocated to it within available funds. Open positions upon deactivation are closed at market prices within one trading session, unless the Client has elected to transfer positions to self-managed control.
Strategy parameters may only be changed by the Platform with 30 days' notice; should the Client disagree, they may disconnect the Strategy without penalty.

6. Order Execution

Orders are executed in accordance with the best execution policy: routing to the venue offering the best available price, taking into account costs and likelihood of execution. The Platform does not receive payment for order flow. Trade confirmation is reflected in the Account log immediately; the hash of Strategy trades is published on the I-Trade Chain network.

7. Fees and Settlement

The level and method of calculating fees are set out in the Fee Schedule, which forms an integral part of the Agreement.
The management fee accrues daily on a pro rata basis and is charged monthly. The performance fee is calculated only on profits exceeding the high-water mark (HWM).
The Platform will give no less than 30 days' notice of any change to fees. Until the changes take effect, the Client may terminate the Agreement without penalty; continued use of the services after that date constitutes acceptance of the changes.
The Client is solely responsible for paying taxes on investment income; the Platform provides an annual report for filing purposes.

8. Client Money and Assets

The Platform undertakes to hold Client money separately from its own funds — in segregated accounts at credit institutions, with separate records maintained for each Client.
Securities are held at custodians in omnibus accounts with segregated internal records.
The majority of Client crypto-assets are held in cold wallets: the Platform's operational standard is a minimum of 90% of total crypto-assets under custody.
Crypto-Assets are not covered deposit guarantee schemes or investor compensation schemes. For clients from the European Economic Area, crypto-asset services are provided in accordance with the applicable requirements of MiCA (Regulation (EU) 2023/1114) on markets in crypto-assets.
The Platform does not use Client assets for its own operations and does not lend them out without the separate and explicit consent of the Client.

9. Risk Acknowledgement

The Client confirms that they have read risk disclosure and understands that: the value of investments may decline to the point of total loss of the amount invested; historical performance and back-test results are not a guarantee of future results; technical failures, market gaps, and low liquidity may result in losses exceeding the calculated limits of the Strategies; crypto-assets are subject to heightened volatility. A significant proportion of retail investor accounts lose money when trading leveraged products.

10. Anti-Money Laundering and Sanctions

The Platform conducts ongoing monitoring of transactions for the purposes of anti-money laundering and counter-terrorist financing (AML/CTF) and may request explanations and documentation in respect of any transaction.
The Platform may suspend a transaction or service, freeze funds, and report information to competent authorities without prior notice to the Client, where required by law.
Services are not provided to persons included on United Nations, United Kingdom, or EU sanctions lists, nor to residents of jurisdictions subject to applicable sanctions restrictions. The Client warrants that they are not acting on behalf of any such persons.

11. Conflicts of Interest

The Platform applies a policy for identifying, preventing, and managing conflicts of interest, including: organisational separation of functions, personal account dealing rules for staff, and a prohibition on payment for order flow. Where the measures in place do not suffice to eliminate the risk of harm to the Client's interests, the Platform will disclose the nature of the conflict to the Client prior to the provision of the service. The full text of the policy is available upon request at [email protected].

12. Client Obligations and Representations

To use the Account solely for your own lawful purposes and not for money laundering or the circumvention of sanctions restrictions.
Not to attempt to reverse-engineer the Strategy algorithms or use Platform data to create competing products.
To keep contact details and two-factor authentication methods up to date.
Report any unauthorised transactions within 24 hours of discovery.

13. Liability of the Parties

The Platform is liable for direct actual loss caused by its failure to perform its obligations and is not liable for losses caused by market movements, the actions of exchanges, banks, blockchain networks, or other third parties, or by force majeure events. The Client is responsible for the accuracy of information provided and for the security of access to the Account.

The aggregate liability of the Platform is limited to the amount of fees paid by the Client in the preceding 12 months. This limitation does not apply in cases of wilful misconduct, fraud, or gross negligence, nor to liability that cannot be limited or excluded under applicable law. Nothing in the Agreement deprives a Consumer Client of the mandatory protections afforded by the law of their country of residence.

14. Suspension and Termination

The Client may terminate the Agreement at any time: upon deactivation of Strategies, closure of positions, and withdrawal of funds, the Account is closed without any fees.
The Platform may suspend services in the event of a breach of the Agreement, legal or regulatory requirements, or suspicion of fraud — with notice to the Client where not prohibited by law.
The Platform may terminate the Agreement on 60 days' notice, or immediately in the event of a material breach of the Agreement by the Client or where required by law. The Client is given the option of transferring or selling assets as they choose, provided this is not prohibited by law.
Termination of the Agreement does not affect obligations that arose prior to the date of termination.

15. Dormant Accounts

An Account is classified as dormant where no transactions have been made and the Client has not logged into the account portal for 24 consecutive months.
Before classifying an account as dormant, the Platform will make reasonable attempts to contact the Client using the contact details on record.
Assets in dormant and closed accounts remain the property of the Client, are held separately, and are released upon the demand of the Client or their heirs (successors in title).
No inactivity fee is charged unless expressly provided otherwise in the Fee Schedule.

16. Complaints and Dispute Resolution

Complaints should be directed to [email protected] or via the support page. The Platform will acknowledge receipt of the complaint, investigate it within a reasonable time, and issue a final written response no later than 8 weeks from the date of receipt.

If the Client disagrees with the response or has not received it within the specified period, the Client may use available alternative dispute resolution (ADR) mechanisms: consumers from the European Economic Area may approach recognised ADR bodies in their country of residence in accordance with local law. The Client also retains the right to bring proceedings before a competent court (section 19).

17. Personal Data

The controller of personal data is ITRADE ENTERPRISE LTD. Processing is carried out in accordance with the UK GDPR and the Data Protection Act 2018, and, in respect of clients from the European Economic Area, also in accordance with EU GDPR (Regulation (EU) 2016/679). For further details, see the Privacy Policy and Cookie Policy. Data contact: [email protected]. The Client may lodge a complaint with the ICO (United Kingdom); EEA residents may also lodge a complaint with their national data protection supervisory authority.

18. Amendments to the Agreement

The Platform may amend the Agreement. The Client will be given no less than 30 days' notice of material changes by email and within the account portal. Until the changes take effect, the Client may terminate the Agreement without penalty; continued use of the services after that date constitutes acceptance of the changes. The current version is always available on this page.

19. Governing Law and Jurisdiction

The Agreement is governed by the law of England and Wales. Disputes shall be subject to the jurisdiction of the courts of England and Wales. Where the Client is a consumer, they retain the protection of the mandatory provisions of the law of their country of residence and may bring proceedings before the courts of that country where provided for by applicable law.

20. Final Provisions and Contact Details

The Agreement is concluded for an indefinite term. The invalidity of an individual provision does not affect the validity of the Agreement as a whole. Notices are sent by email and to the account portal and are deemed received on the next Business Day. The Russian version is provided for convenience; in the event of any discrepancy, the English version prevails.

Contacts: legal enquiries — [email protected]; personal data — [email protected]; support and complaints — [email protected].